So obviously when playing online connection disasters can happen. I've had the power go out in the middle of a tournament for an hour (actually this ended up being my only money finish in a >500 player event) but never had connection issues. Until last night.

Was playing some PLO8 at the $10 buy-in donkey table. Pot had gotten fairly big ~$17 with me and two others. Had A234 with a rainbow board of A2356. Yeah me, let's ship it in and see what the other two have. I hit the all in button to ship in the last $4, and I get "There is a problem with the bodog software, please try restarting the software client."

Expletives ensue. Click OK, click all in, same screen. Repeat x3. Shit!

I followed the instruction of the software, shut it down, and restarted on my other computer. Pot lost, no disconnect side pot, no nothing. Turns out one guy lost both sides and I would have split the high and low with the other. Out about $15. Contacted customer support, got the usual run around, they said that I folded the hand so no compensation was possible. I explained that I don't typically fold the nut low in PLO8 when getting 5:1 on my money. They did not care. They called the incident a "lag" which apparently does not activate the disconnection side pot thing.

My question is, what if this happens again? If there is no way to shut the software down without folding the hand, I guess the best thing to do is unplug the modem to trigger a disconnect and thereby the money already in the pot goes to showdown. Has anybody had a similar experience? I know it's against the rules to intentionally disconnect, but I don't know another way that I could have not lost this pot. Any ideas?